Can’t log in? Resetting your password and recovering your account

Forgotten your password

1. On the Log in page choose Forgot?, enter your email and choose Send reset link.
2. Open the email and select the link. It works for one hour.
3. Choose a new password. If you have a recovery email, we also send a code there to enter.
4. Log in with your new password.

Lost your phone (authenticator app)

At the code step, enter one of your recovery codes instead of an app code, or choose No access to the app? Email me a code instead. Once you are in, set up the app again on your new phone from Account, Security.

Can’t get into your email

If you added a recovery email, you can move your account to a new address. Choose Can’t access your email? on the Log in page, or go to Recover your account.

1. Enter your account email or your recovery email and choose Start recovery.
2. We email your recovery address, and also tell your account’s own address, which can cancel it if it wasn’t you.
3. For your safety there is a 72-hour wait. Then you have 48 hours to finish: choose a new email address and a new password, and enter the code we send to the new address.
4. Every device is signed out. Two-step verification stays on, with codes going to your new address; if you used an authenticator app, set it up again.

Without a recovery email, an account whose email you can’t reach can’t be recovered, because we can’t prove it is yours. Add one now in Account, Security.

Got an email about a recovery you didn’t start? Choose Cancel this recovery in it, then change your password.